Frequently Asked Questions (FAQ)

Below are answers to the questions our customers ask most often. If you can't find what you need, our support team is happy to help.

 

Where do you ship?

We currently ship exclusively to addresses within the United States. We do not offer international shipping at this time.

  • How long does delivery take?
  • Orders are usually processed within 1–2 business days.
  • The estimated delivery time is typically 6–7 business days.
  • Estimated total delivery time: 7–9 business days.

Delivery times may occasionally vary due to courier delays, holidays, or other external factors.

 

 Do you offer free shipping?

Yes.

We currently offer free standard shipping on all US orders.

 

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Tracking updates may take up to 24–48 hours to become active.

 

What payment methods do you accept?

Available payment methods may include:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay
  • PayPal

 

Can I return my order?

Yes.

We offer a 30-day return policy for eligible items.

Returned products must be unused and returned in their original condition.

Please review our Return & Refund Policy for full details.

 

What should I do if my order arrives damaged?

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible.

Please include:

  • Your order number
  • Photos of the item
  • Photos of the packaging
  • A brief explanation of the issue

Our support team will review the issue and help provide an appropriate solution.

 

Can I cancel or modify my order?

Orders may be cancelled or modified before dispatch.

If your order has already been processed or shipped, changes may no longer be possible.

Please contact us immediately if you need assistance.

 

Are your products suitable for beginners?

Many of our products are suitable for a variety of training levels, including beginners and experienced users.

Customers should select equipment appropriate for their individual fitness level and training goals.

 

How can I contact customer support?

You can contact our support team using the details below:

Email: customersupport@yoloop.shop
Phone: +1 (830) 876-2464
Address: 759 Houston St, Asherton, TX 78827, United States
Support Hours: Monday – Friday 09:00 AM – 5:00 PM Central Time (CT) (UTC-6)